Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. This article will serve as an informative guide and give you a clear understanding of how to perform a silent installation of Genesys Cloud from the command line using the EXE installer.
How to Install Genesys Cloud Silently
Genesys Cloud Silent Install (EXE)
- Navigate to: https://apps.mypurecloud.com/directory-windows/
- Download & Copy the genesys-cloud-windows-x.y.z.exe to a folder created at (C:\Downloads)
- Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
- Navigate to the C:\Downloads folder
- Enter the following command: genesys-cloud-windows-x.y.z.exe /install /quiet /norestart
- Press Enter
After a few moments you should see the Genesys Cloud Desktop Shortcut appear. You will also find entries in the Start Menu, Installation Directory, and Programs and Features in the Control Panel.
| Software Title: | Genesys Cloud |
| Vendor: | Genesys Inc. |
| Architecture: | x86_x64 |
| Installer Type: | EXE |
| Silent Install Switch: | genesys-cloud-windows-x.y.z.exe /install /quiet /norestart |
| Silent Uninstall Switch: | genesys-cloud-windows-x.y.z.exe /uninstall /quiet /norestart |
| Repair Command: | genesys-cloud-windows-x.y.z.exe /repair /quiet /norestart |
| Download Link: | https://apps.mypurecloud.com/directory-windows/ |
| PowerShell Script: | https://silentinstallhq.com/genesys-cloud-install-and-uninstall-powershell/ |
| Detection Script: | https://silentinstallhq.com/create-a-custom-detection-script-for-genesys-cloud-powershell/ |
The information above provides a quick overview of the software title, vendor, silent install, and silent uninstall switches. The download links provided take you directly to the vendors website. Continue reading if you are interested in additional details and configurations.
Additional Configurations
Create a Genesys Cloud Installation Log File
The Genesys Cloud installer offers the option to generate a log file during installation to assist with troubleshooting should any problems arise. You can use the following command to create a verbose log file with details about the installation.
Genesys Cloud Silent Install (EXE) with Logging
genesys-cloud-windows-x.y.z.exe /install /quiet /norestart /log "%WINDIR%\Temp\GenesysCloud-Install.log" |
Disable Genesys Cloud Automatic Check for Updates
- Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
- Enter the following command for each user:
REG ADD "HKCU\Software\Interactive Intelligence\Purecloud\Directory" /v "DisableUpdates" /t REG_DWORD /d "1" /f |
Preconfigure a Default Region for Genesys Cloud
Apply the region key and URL of your choice from the following table:
| Region Display Name | Region Key | Region URL |
| EMEA (London) | euw2 | https://apps.euw2.pure.cloud/directory |
| EMEA (Dublin) | ie | https://apps.mypurecloud.ie/directory |
| EMEA (Frankfurt) | de | https://apps.mypurecloud.de/directory |
| Americas (US West) | usw2 | https://apps.usw2.pure.cloud/directory |
| Americas (US East) | global | https://apps.mypurecloud.com/directory |
| Americas (US East 2) | fedramp-use2-core | https://apps.use2.us-gov-pure.cloud/directory |
| Americas (Canada) | cac1 | https://apps.cac1.pure.cloud/directory |
| Americas (São Paulo) | prod-sae1 | https://apps.sae1.pure.cloud/directory |
| Asia Pacific (Mumbai) | aps1 | https://apps.aps1.pure.cloud/directory |
| Asia Pacific (Tokyo) | jp | https://apps.mypurecloud.jp/directory |
| Asia Pacific (Sydney) | au | https://apps.mypurecloud.com.au/directory |
| Asia Pacific (Seoul) | apne2 | https://apps.apne2.pure.cloud/directory |
- Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
- Enter the following commands for each user:
Example: Preconfigure the Americas (US East) Region
REG ADD "HKCU\Software\Interactive Intelligence\Purecloud\Directory" /v "Region" /t REG_SZ /d "global" /f |
REG ADD "HKCU\Software\Interactive Intelligence\Purecloud\Directory" /v "RegionURL" /t REG_SZ /d "https://apps.mypurecloud.com/directory" /f |
How to Uninstall Genesys Cloud Silently
Check out the following posts for a scripted solution:
- Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
- Enter the following command:
Genesys Cloud Silent Uninstall (EXE)
genesys-cloud-windows-x.y.z.exe /uninstall /quiet /norestart |
Always make sure to test everything in a development environment prior to implementing anything into production. The information in this article is provided “As Is” without warranty of any kind.