Atlassian Jira Service Desk Silent Install (How-To Guide)

Atlassian Jira Service Desk is a popular service management software solution designed to help organizations manage their service and support operations effectively. This article will serve as an informative guide and give you a clear understanding of how to perform a silent installation of Atlassian Jira Service Desk from the command line using the EXE installer.

How to Install Atlassian Jira Service Desk Silently

Jira Service Desk Silent Install (EXE)

  1. Navigate to: https://www.atlassian.com/software/jira/service-management/download-archives
  2. Download the atlassian-servicedesk-x.y.z-x64.exe to a folder created at (C:\Downloads)
  3. Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
  4. Navigate to the C:\Downloads folder
  5. Enter the following command: atlassian-servicedesk-x.y.z-x64.exe -q
  6. Press Enter

After a few moments you will find Jira Service Desk entries in the Start Menu, Installation Directory, and Programs and Features in the Control Panel.

Software Title:Jira Service Desk
Vendor:Atlassian
Architecture:x64
Installer Type:EXE
Silent Install Switch:atlassian-servicedesk-x.y.z-x64.exe -q
Silent Uninstall Switch:"%ProgramFiles%\Atlassian\Jira\uninstall.exe" -q
Download Link:Jira Service Desk Download
PowerShell Script:Atlassian Jira Service Desk | PowerShell Script
Detection Script:Atlassian Jira Service Desk | Custom Detection Script

The information above provides a quick overview of the software title, vendor, silent install, and silent uninstall switches. The download link provided take you directly to the vendors website. Continue reading if you are interested in additional details and configurations.


Additional Configurations

Change the Jira Service Desk Default Installation Directory

You can change the default installation directory by using the following command line parameters. In this example, I’m installing Atlassian Jira Service Desk to “C:\Atlassian\Jira”

atlassian-servicedesk-x.y.z-x64.exe -q -dir "C:\Atlassian\Jira"

Generate a Custom Response File for Jira Service Desk

  1. Navigate to: https://www.atlassian.com/software/jira/service-management/download-archives
  2. Download the atlassian-servicedesk-x.y.z-x64.exe to a folder created at (C:\Downloads)
  3. Right-Click the atlassian-servicedesk-x.y.z-x64.exe and select Run as Administrator
  4. On the Welcome to the Jira Service Desk installation wizard, click Next
  5. Choose the Custom Install option, click Next
  6. Select the Jira installation directory, click Next
  7. Select the Jira Service Desk home directory, click Next
  8. Select the checkbox next to Create shortcuts for all users, then click Next
  9. Configure your preferred TCP ports, click Next
  10. Decide whether or not to install Jira as a Service, click Next
  11. Confirm your selections on the Installation Summary page, click Install
  12. Navigate to the directory where the response.varfile is located
    • (Default location is C:\Program Files\Atlassian\Jira.install4j\response.varfile)
  13. Copy the response.varfile to C:\Downloads
  14. Uninstall Atlassian Jira Service Desk to test newly created response file
  15. Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
  16. Navigate to the C:\Downloads folder
  17. Enter the following command:
atlassian-servicedesk-x.y.z-x64.exe -q -varfile response.varfile

How to Uninstall Atlassian Jira Service Desk Silently

Check out the following posts for a scripted solution:

Atlassian Jira Service Desk Install and Uninstall (PowerShell)
Atlassian Jira Service Desk Silent Uninstall (PowerShell)
  1. Open an Elevated Command Prompt by Right-Clicking on Command Prompt and select Run as Administrator
  2. Enter the following command:

Atlassian Jira Service Desk Silent Uninstall (EXE)

"%ProgramFiles%\Atlassian\Jira\uninstall.exe" -q

Always make sure to test everything in a development environment prior to implementing anything into production. The information in this article is provided “As Is” without warranty of any kind.

Jason Bergner

I am an accomplished Software Engineer at Patch My PC, leveraging more than 18 years of hands-on experience in Configuration Manager administration and application packaging. I am driven by a genuine passion for solving complex problems and consistently strive to discover innovative and effective solutions. Sharing my extensive knowledge of application deployments is a true joy for me, and I am honored to contribute to the community here at Silent Install HQ.

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